Direct Debit Policy

1. Changes

The Customer will be advised 14 days in advance of any changes to the direct debit arrangements.

2. Accounts

For all matters relating to the direct debit arrangements, including any disputes that may occur, the Customer will need to:
Call TADAust Connect Accounts on 1300 735 439; and/or
Send written correspondence to ispOne Pty Ltd, Office 16, 210 Toorak Road, South Yarra 3141 VIC. Please allow 3 working days for the amendments to take effect.

3. The Customer should be aware that

Direct debiting through BECS is not available on all accounts; and
Account details should be checked against a recent statement from the account holder's Financial Institution.
If the Customer is in any doubt, they should check with their Ledger Financial Institution before completing the drawing authority.

4. Customers Responsibility

It is the Customer's responsibility to ensure that sufficient cleared funds are in the nominated debiting account at all times as we reserve the right to debit any amount due on an account at any time.

5. Records

All Customer records and account details will be kept private and confidential to be disclosed only at the request of the Customer or Financial Institution in connection with a claim made to an alleged incorrect or wrongful debit.

6. Recommendation

We recommend that the Customer confirm their direct debit details with their Financial Institution before submitting them us, as any bounced payments due to incorrect details will incur a $10.00 fee.

7. For returned unpaid transactions

The following policy will apply:
Customers will be contacted by phone and email; and
Fees and Charges of $10.00 will apply at our discretion.